1. Scope and General Provisions
These General Terms and Conditions (GTC) of OasisGO GmbH, Baarerstrasse 75, CH-6300 Zug (hereinafter referred to as "OasisGO"), apply to all business relationships between OasisGO and its customers. OasisGO offers its customers high-quality products for purchase, particularly in the outdoor sector. OasisGO owns and operates the website www.oasisgo.ch.
A customer is any natural or legal person who maintains business relationships with OasisGO. These GTC apply exclusively. Any terms and conditions that contradict, supplement, or deviate from these GTC require explicit written confirmation from OasisGO to become valid. By purchasing products, using the website, or concluding a contract, the customer confirms that they fully accept these GTC.
For readability purposes, these GTC use the masculine form for personal designations and key nouns. Corresponding terms apply to all genders equally in the sense of equal treatment. The shortened language form is for editorial purposes only and does not imply any value judgment.
2. Information from OasisGO
Brochures, advertising materials from OasisGO, and the website www.oasisgo.ch contain information about products. Price and assortment changes as well as technical modifications are reserved. All information (product descriptions, images, videos, technical specifications, and other details, except for prices) is non-binding and does not constitute guarantees or warranties unless explicitly stated otherwise. OasisGO strives to provide all information accurately, completely, up-to-date, and clearly; however, OasisGO cannot guarantee this, either explicitly or implicitly.
OasisGO cannot guarantee that the products offered will be available at the time of order. Therefore, all information regarding performance, availability, and delivery times is without guarantee and may change at any time without notice.
There is no general right of access to www.oasisgo.ch.
Links on www.oasisgo.ch may lead to third-party websites. OasisGO assumes no responsibility for their content and cannot be held liable. The content of such websites does not necessarily represent the opinion of OasisGO, nor is it implied that OasisGO has approved such content.
3. Prices
The prices listed on www.oasisgo.ch, in offers, as well as in brochures and advertising materials, are gross prices in Swiss francs (CHF), including statutory VAT.
Technical changes, errors, and printing mistakes are reserved. In particular, OasisGO may change prices at any time and without prior notice.
Shipping costs will be charged to the customer unless otherwise specified. Shipping costs are shown separately during the order process.
4. Conclusion of Contract
OasisGO’s offers and quotes are an invitation to customers to place orders. A contract is concluded upon the customer’s acceptance, in the online shop by completing the purchase process. The contract is also concluded when the customer receives ownership of products provided by OasisGO.
If it turns out after the conclusion of the contract that the ordered product cannot be delivered, OasisGO is entitled to withdraw from the entire contract or parts of it. If the customer has already made a payment, it will be refunded. If no payment has been made, the customer will be released from their payment obligation. OasisGO is not obliged to provide a replacement or pay compensation in the event of contract termination.
5. Right of Withdrawal
The customer has an unconditional right of withdrawal within 14 days of receiving the product. The deadline is met if the customer sends the product back to OasisGO within 14 days of receipt. The customer can use the withdrawal form included with the order. No reason is required for the withdrawal.
Exercising the right of withdrawal results in the cancellation of the contract. The product must be returned in its original packaging, unopened, complete with all accessories, and accompanied by the delivery note. Returns to OasisGO are at the customer's expense and at OasisGO's risk. Any payment made (including shipping costs) will be refunded within 14 days, provided that OasisGO has received the product back or the customer provides proof of return.
OasisGO reserves the right to demand reasonable compensation for damages, excessive wear, or value loss due to improper handling and to deduct the depreciation from the paid purchase price or charge the customer.
No right of withdrawal exists for personalized products or products specially ordered or manufactured for the customer.
6. Payment Terms
The customer may use the payment options indicated during the online ordering process. OasisGO reserves the right to exclude customers from individual payment methods without providing reasons. By choosing an online payment method, the customer authorizes OasisGO to collect payments accordingly.
If payment is made by invoice, the customer must settle the invoiced amount within 30 days from the invoice date.
If the invoice is not paid within this period, the customer is automatically in default and owes default interest of 5% per annum.
OasisGO reserves the right to demand advance payment at any time without providing reasons.
Offsetting the invoiced amount against any customer claims against OasisGO is not permitted.
7. Delivery, Duty to Inspect, and Notification of Defects
Ordered products are produced only after reaching a total order quantity. Therefore, delivery times may take up to five months.
Upon shipping, the benefits and risks transfer to the customer.
If delivery is undeliverable or the customer refuses to accept the delivery, OasisGO may cancel the contract after notifying the customer via email and setting a reasonable deadline, and may charge the customer for the resulting costs.
The customer must inspect the delivered product immediately upon receipt and notify OasisGO in writing via email of any defects covered by the warranty within three working days. Otherwise, the delivery is deemed defect-free and accepted.
Returns to OasisGO are at the customer’s expense and risk. Products must be returned in their original packaging, complete with all accessories, the delivery note, and a description of the defects.
If OasisGO determines upon inspection that the product has no detectable defects or that the defects are not covered by the manufacturer’s warranty, OasisGO may charge the customer for inspection costs, return shipping, or disposal.
8. Warranty
OasisGO delivers products in flawless quality. OasisGO does not provide a warranty for damages caused by improper handling, ordinary wear and tear, unsuitable or improper use, disregard of care instructions, excessive weather conditions, or other excessive physical impacts. Consumables are excluded from the warranty.
For timely reported defects, OasisGO offers a two-year warranty from the delivery date for defect-free condition and functionality. OasisGO may fulfill the warranty through free repair, equivalent replacement, or refund of the purchase price, at its discretion. Further customer claims are excluded.
Warranty cases do not entitle customers to withhold payments or claim damages.
9. Liability
OasisGO excludes any liability, regardless of its legal basis, and any claims for damages against OasisGO, its auxiliary persons, and agents. OasisGO is not liable for indirect damages, consequential damages, lost profits, or other personal, material, or financial damages of the customer or third parties. Mandatory statutory liability, e.g., for gross negligence or willful misconduct, remains reserved.
Hyperlinks on www.oasisgo.ch are provided solely for the customer’s convenience. OasisGO cannot know the content of these websites in detail or accept liability for their content.
10. Data Protection
Protecting customer data is important to OasisGO. OasisGO processes personal data in accordance with the Federal Data Protection Act (FADP), the Ordinance to the FADP (OFADP), the Telecommunications Act (TCA), and, where applicable, other data protection laws, particularly the General Data Protection Regulation (GDPR).
The customer agrees that OasisGO may use their data for advertising purposes (online or print), particularly to inform them about offers.
The customer may object to such advertising use at any time by notifying OasisGO.
Further details can be found in OasisGO’s privacy policy on www.oasisgo.ch.
11. Additional Provisions
If individual provisions of these GTC are partially or entirely invalid or ineffective, the validity of the remaining provisions remains unaffected. Invalid or ineffective provisions shall be replaced by valid provisions that most closely align with the economic purpose of the invalid or ineffective provisions. The same applies in the event of regulatory gaps.
In the event of disputes, Swiss substantive law applies exclusively, excluding conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods (CISG, SR 0.221.221.1) is explicitly excluded.
The place of jurisdiction is Zug, Switzerland, unless mandatory legal provisions dictate otherwise.
Zug, 05. January 2025