The customer has an unconditional right of withdrawal within 14 days of receiving the product. The deadline is considered met if the customer returns the product to OasisGO GmbH within 14 days of receipt. The withdrawal form included with the order may be used for this purpose. The withdrawal does not require justification.
Exercising the right of withdrawal results in the cancellation of the contract. The customer must return the product in its original packaging, unopened, and complete with all accessories, along with the delivery note. Returns to OasisGO GmbH are at the customer’s expense and at OasisGO GmbH’s risk. Any payment already made (including shipping costs) will be refunded to the customer within 14 days, provided OasisGO GmbH has already received the product or the customer provides proof of its return.
OasisGO GmbH reserves the right to claim appropriate compensation for damages, excessive wear, or loss of value due to improper handling. This compensation may be deducted from the purchase price already paid or invoiced to the customer.
There is no right of withdrawal for personalized products or products specifically ordered or manufactured for the customer.